Human resources support Services
Specialist HR support for complex business issues
Accessible expert support for business growth
Sometimes businesses do not need a full retained HR function, they need experienced support to resolve a specific challenge properly and move forward with confidence. Whether it is managing a complex employee issue, supporting organisational change or strengthening internal processes, Totally HR provides practical, commercially focused support tailored to the situation in front of you.
Our HR support services give businesses access to experienced practitioners without the commitment of an ongoing retainer. We work alongside your team to resolve issues quickly, professionally and compliantly; while also transferring knowledge and building internal confidence so managers are better equipped for the future. If you decide you would benefit from ongoing support, a tailored retainer can be arranged.
How human resources support services helps your business
Directors
- Manage complex people issues without distracting leadership teams from commercial priorities.
- Reduce business risk through compliant, structured and professionally managed HR processes.
- Access flexible expertise during periods of growth, change, restructuring or operational pressure.
Managers
- Receive support handling difficult conversations, performance concerns and employee relations matters.
- Gain clearer processes and practical tools that make day-to-day people management easier.
- Reduce time spent firefighting recurring people issues.
HR teams
- Access specialist support when workloads increase or sensitive issues arise.
- Improve consistency across policies, processes and employee management practices.
- Access practical guidance and hands-on support without increasing permanent headcount.
Staff
- Benefit from fairer, more consistent management practices across the business.
- Gain confidence that workplace issues will be handled professionally, objectively and appropriately.
- Experience clearer communication, stronger support and better structured working environments.
Client experiences that speak for themselves
“Totally HR has taken the stress out of managing people matters. Penny is knowledgeable, approachable and always on hand with clear, patient guidance. Her support gives us real peace of mind so we can focus on running the business.”
“The HR support we receive from Totally HR is outstanding. Penny’s advice is clear, practical and tailored to our needs, giving us confidence in managing even complex situations. We would not hesitate to recommend them.”
“We have worked with Totally HR for many years. Their responses are always professional, helpful and easy to understand. They are friendly, supportive and excellent at explaining issues and how to resolve them.”
“Penny made our contracts process straightforward and stress-free. She was professional, responsive and clear throughout, preparing documents quickly and tailoring them perfectly to our business needs. I would highly recommend Totally HR.”
“We have always received a thoroughly professional HR service from Totally HR, with exceptional support at every stage. Penny is always available, nothing is too much trouble, and we can rely on prompt, helpful responses.”
“We have worked with Penny and Totally HR for many years. As our business has grown, their advice has remained excellent, clear and easy to understand, even on complex matters. They give us real peace of mind.”
“Working with Penny has been a huge support to me and the business. She is calm, knowledgeable and genuinely caring, giving honest, practical advice without overcomplicating things. I know I can rely on her whenever I need guidance.”
“Penny has provided exceptional local HR support to our practice. She is highly responsive, clear and practical, and her guidance has strengthened my own confidence. Her support during a recent redundancy process was comprehensive and invaluable.”
“Totally HR is an integral partner to our business. Their guidance is clear, insightful and tailored to our needs, combining professionalism with a personable approach. They understand our business, anticipate challenges and provide practical solutions that add real value.”
Our human resources consulting services
We provide strategic guidance that helps businesses align their people strategy with commercial objectives, improve performance and prepare confidently for future growth.
Employee relations
Strong employee relationships create more stable, productive workplaces. We help businesses manage communication, resolve conflict and handle sensitive employee matters in a fair, structured and commercially practical way that protects both the business and its people.
Support can include:
- Disciplinary and grievance management
- Workplace investigations
- Conflict resolution support
- Employee communication guidance
- Settlement agreements and exit support
- Early resolution support, including
- ACAS conciliation guidance to help avoid tribunal proceedings
Wellbeing & attendance management
Attendance issues can quickly affect productivity, morale and operational performance. We help businesses introduce clear, consistent absence management processes that balance employee wellbeing with the practical needs of the organisation.
How we support your business:
- Absence management policies
- Absence trend analysis and insight reporting
- Return-to-work processes
- Long-term sickness guidance
- Capability management and phased return-to-work support
- Holiday and leave management
- Employee wellbeing support strategies
Documentation & compliance
Clear documentation creates stronger foundations for day-to-day people management and reduces unnecessary risk. We help businesses ensure contracts, policies and HR processes are compliant, practical and aligned with how your organisation actually operates.
How we support your business:
- Draft and review employment documentation
- Create practical policies and handbooks
- Embed compliant HR processes
- Strengthen GDPR and data compliance
- Identify and reduce compliance risks
- Equip managers with compliance guidance
Recruitment, onboarding & talent management
Successful recruitment starts long before an offer is made. We help businesses create structured recruitment and onboarding processes that improve hiring decisions, strengthen employee experience and give new starters the right foundation from day one.
How we support your business:
- Improving candidate experience and employer brand perception
- Recruitment advertising and screening
- Interview support and candidate assessment
- Offer and onboarding processes
- Induction programme development
- Retention-focused recruitment strategies
Performance management
Clear expectations and consistent management help employees perform at their best. We help businesses by embedding continuous feedback and performance conversations that strengthen accountability, improve communication and address issues before they become larger problems.
How we support your business:
- Appraisal and review frameworks
- KPI and objective setting
- Performance improvement guidance
- Manager coaching and support
- Employee development planning
- Difficult conversation support
Training & development
Developing people strengthens capability across the entire business. We help organisations identify training needs, build management capability and confidence and create development structures that support long-term employee and business growth.
How we support your business:
- Training needs analysis
- Leadership and management development
- Employee development planning
- Communication and people management training
- Bespoke workshops and coaching
- Ongoing capability development support
Manager support, guidance & coaching
Managers are often expected to handle complex people situations without clear training or support. We can work alongside your leadership and management teams as a trusted sounding board, providing practical, real-time advice that helps them make confident, informed and consistent decisions.
Support can include:
- One-to-one management coaching
- Guidance on employee relations matters
- Support handling difficult conversations
- Performance and absence management guidance
- Leadership development support
- Day-to-day HR advice and decision support
Human resources support services benefits
Outsourcing HR gives businesses access to experienced HR professionals, reducing risk, saving management time and providing the expertise needed to support employees, strengthen processes and drive business performance.
Access to expert advice
HR issues can escalate quickly without the right guidance. We offer direct access to experienced, senior-level HR support, delivering practical, commercially focused advice when it matters most.
Reduced admin
Managing HR processes internally can absorb significant time and resource. We help reduce the administrative burden by introducing clearer systems, structured processes and hands-on support where needed.
Legal compliance
Employment law changes constantly, and small mistakes can become costly. We help businesses stay compliant through clear documentation, structured processes and practical guidance aligned to current legislation.
Consistent case management
Inconsistent handling of employee issues creates confusion and increases risk. We provide structured support that ensures matters are managed fairly, professionally and consistently across the business. We always take an approach that reflects your organisation’s risk profile and commercial priorities, explaining the risks clearly and working with you to achieve the right outcome.
Clear policies and processes
Strong HR foundations create clarity for managers and employees alike. We help businesses implement practical policies and processes that support better communication, accountability and day-to-day management.
Reduced risk
Poorly managed HR issues can lead to legal exposure, reputational damage and operational disruption. We help businesses reduce risk through compliant processes, objective guidance and proactive people management support.
